Utility Services Experience
At KTI we understand that experience leads to higher performance and that is one of the critical reasons why we continue to excel during our deployment processes. Our core project team has been directly involved in major deployment projects over the past 5 years, comprised of more than 1.5 Million meters and AMR/AMI endpoints. As part of our deployment services offerings, KTI also develops and provides custom45-day public outreach programs for all projects to improve utility/customer relationships and streamline project communications.
Safety
At KTI, safety is our number one priority in everything we do. It is our policy to take all possible steps to ensure the health, safety and welfare of our employees in addition to any third parties who overlap with our team. Our WFM system is built to capture and document instances of unsafe conditions. If an installer were to encounter a potential safety issue, our WFM system allows the installer to log the event and react on the problem. Logging the safety issue allows any future contact with the account to have full knowledge of any potential safety concern prior to the visit. All safety issues are reported to Management, reviewed with the customer, and corrective actions created to reduce the risk of similar events occurring in the future.
Quality
KTI focuses on quality throughout the entire project, including the Pre-Installation Stage, during Installation and Post-Installation. The primary focus on pre-installation quality is on training and constant installer inspections. KTI’s workforce management system (WFM) is designed to control quality while optimizing installer productivity. The WFM system uses built-in quality controls including meter entry validation, field validations and photo prompts. KTI also performs validations on all completed work order and actively searches for potential errors related to old or new meter serial numbers, Radio ID’s, as-found reads, and other critical data points collected in a meter installation.
Technology
Our Meter Installation Services IT system is a custom-built system, utilizing specialized modules and applications, passing data through an application programming interface (API) on our virtual Canadian servers. Our independent modules can be changed almost entirely without impacting other modules. Interconnectivity is based solely on input/output schema, which if maintained, will not affect the system in any way. Our modules are also language agnostic, and it allows KTI to add any interfacing module differing us from other companies. KTI also provides our customers with access to a custom data portal that allows real-time performance data allowing users to view data as it is occurring and compared directly to the project plan. Our data portal is password protected web portal with specific links allowing our customers to see a variety of project specific metrics, in real time.
